At Clover Canes (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect the following types of personal information:
- Your name and contact details (e.g. email, phone number, address)
- Payment and transaction details
- Account login details
- Delivery and order preferences
- IP address and browser/device information
- Any other information you provide when you contact us or use our website
2. How We Collect Information
We collect personal information directly from you when you:
- Place an order on our website
- Contact us via email or our contact forms
- Subscribe to our newsletter or mailing list
- Interact with our website (via cookies or analytics tools)
3. Why We Collect Your Information
We collect your personal information to:
- Process and fulfil your orders
- Communicate with you about your orders or enquiries
- Provide customer support
- Improve our website and services
- Send marketing communications (if you have opted in)
4. Disclosure of Your Information
We may disclose your personal information to:
- Third-party service providers (e.g. payment processors, shipping companies)
- IT and website service providers
- Legal or regulatory authorities, if required by law
We do not sell your personal information to third parties.
5. Cookies and Analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics) to enhance your experience and track website usage. You can manage cookie preferences via your browser settings.
6. Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet is 100% secure.
7. Access and Correction
You may request access to or correction of the personal information we hold about you by contacting us. We will respond to your request within a reasonable time.
8. Marketing Communications
If you have opted in, we may send you marketing emails. You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Clover Canes
Email: [email protected]
Website: https://clovercanes.com