Shipping

FREE Standard Shipping on ALL Australian orders. FREE Standard Shipping on New Zealand orders over AUD$70.

Clover Cans uses the Australia Post to ensure safe tracking and delivery of your goods. However, should your parcel be delayed, go missing or get damaged in transit we will endeavour to assist where there is a legitimate claim. Clover Canes cannot be held responsible for lost, delayed or undelivered items.

You will receive a confirmation email from Clover Canes to confirm your order has been placed. Once your order has been dispatched, you will receive an email from Clover Canes with tracking information. If you don’t receive an email, please check your junk mailbox and/or that the email address you have provided is correct. Please email us at [email protected] with your Order Number to check the status of your order.

Please note: Where part of your order is on backorder, your order will be sent when the backorder item/s are available for shipping.

If there is a delivery failure not caused by Clover Canes (for example, an item is returned to sender/undelivered due to an incorrect address provided), Clover Canes can resend the item once postage fees for re-delivery are paid.

The below processing and delivery time frames apply to in-stock items only. Please approximately 30 business days for the delivery of backorder items.

*Except for WA, NT, country & rural areas may take longer. Our estimate does not account for any delays in the Australia Post delivery network.

^Express post fees are non-refundable once your parcel has been dispatched using the express post service.

The estimated delivery times are based on our experience with Australia Post and are not guaranteed. Any express post fees are non-refundable once your parcel has been dispatched using the express post service. To calculate your personal delivery time, visit Australia Post Delivery Calculator and enter 2128 as the ‘from’ postcode.

Processing times are an estimate only. Please be aware there may be some delays during and following any sale/promotional events and any exhibition’s we attend throughout the year. We do not ship on NSW Public Holidays.

International Shipping

International postage charges are determined by the zone your destination country belongs to.

We are able to ship internationally via Australia Post/EMS or DHL Express International. Upon checkout, you will be provided with the relevant options once you have entered your address.

Australia Post/EMS divides the international delivery network into zones, based on delivery costs and speed. Each zone has its price point. The zone structure Australia Post uses depends on the weight of the item being sent. Our website will calculate weight automatically and provide you with a shipping cost to your address.

https://auspost.com.au/parcels-mail/international-zones.html

Please note: The purchaser is liable for any duties/taxes/fees payable in the receiving country. Please contact your local customs office for more information. If an item is returned to us due to refusal of the purchaser to pay their local custom duties/taxes/fees, the order will be refunded once it is received back, less the shipping costs for parcel to be returned to us.

If you have any questions regarding shipping, please do not hesitate to contact us for more information.

Important Update: Due to the impacts of Coronavirus, there are currently significant delivery delays (standard and express services) due to the high volume of parcels in the Australia Post delivery network. We are also experiencing significant delays for international parcels due to government restrictions and flight cancellations. Unfortunately we are unable to provide delivery estimates for parcels being sent internationally at this stage.

For more information, please refer to: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#faqs

Local Pickup

You are able to collect your order from our warehouse in Silverwater, NSW. Please select ‘click and collect’ at checkout. Click and Collect Orders are available for collection from our warehouse the next business day.