Overview

All Clover Canes carbon fibre canes are designed to be specific to certain types of users. If you are unsure about which cane is best suited to your needs, please contact us for assistance before making a purchase. Customers are responsible for any return postage costs associated with incorrectly ordered items.

If you receive a product that does not suit your needs or believe that you have received an incorrect item, please contact us within 30 days of purchase with your order details and photos of any issues. We will do our best to assist. If we are not able to assist, we will offer a full refund or exchange.

Please note that we do not accept returns or exchanges for items that are not in a merchantable condition. All returned items must be in their original packaging, including accessories. To request an exchange or return, please contact us in the first instance.

Once we have approved your request, please send your item to the following address, along with your order number:

Innovation Collective

Clover Canes Returns

99 Derby St, Silverwater, NSW, 2128, Australia

 

Return and Exchange

We must be contacted of a fault/damage within 30 days of purchase. When exchanging or refunding a faulty or damaged item, a prepaid return label will be provided. We will not reimburse any postage costs paid should you not wait for a prepaid label to be authorised and provided. Photo evidence of the fault/damage may be required before an exchange or refund will be accepted. It is the responsibility of the customer to provide adequate evidence of any issues before returning the shades for an exchange or refund. We may request additional information or evidence to determine whether or not you are entitled to an exchange or refund.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Customers are responsible for all return postage costs for change of mind exchanges and refunds.
  • Customers are responsible for all return postage costs for returns or exchanges due to the incorrect item/s ordered.
  • If your product is assessed as faulty or damaged due to inappropriate use, we have the right to refuse an exchange or refund.
  • No returns and exchanges will be accepted for items that are not in a merchantable condition. All items returned or exchanged must be in the original condition including packaging and accessories.
  • We will not provide a refund or exchange for free/bonus items.
  • We will not provide a refund for any goods that are in transit or deemed lost in transit.
  • Please ensure your return parcel is securely packaged and both the sender’s address and our address are clearly displayed on the outside of the parcel.
  • We do not provide refund on any postage costs paid.
  • Please allow 10 business days from the day your parcel is delivered for your exchange or return to be processed. We will credit your original payment method. Once your exchange or return has been processed, you will be notified via the email address provided with your original order.
  • Any Gift Card purchases are non-refundable.

 

Need help?

Contact us at [email protected] for questions related to return and exchange.