Sydney

CLOVER CANES HQ

99 Derby Street
Silverwater, NSW 2128

Opening Hours:
Monday to Friday: 9:30am to 4:30pm
Saturday: 9:30am to 12 noon

We are closed on Sunday and NSW Public Holidays

See More About Us
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is your return policy?

Return any of our products within 30 days of purchase.

See Return & Exchange for further details.

Do you ship overseas and to Post Office Boxes?

Yes, we can ship your order to anywhere that will accept deliveries.

See Shipping for further details.

Who do you ship with?

We generally use Australia Post to ensure safe tracking and delivery of your order within Australia. We provide Australia Post/EMS and DHL International Express as options for international orders.

How long does delivery take?

Delivery times vary based on your location.

We aim to process all orders within 2 business days. Please note that processing times are an estimate only and occasionally there are delays.

Please also be aware there may be some delays during and following any sale/promotional events and any exhibition’s we attend throughout the year.

We do not ship on NSW Public Holidays.

See Shipping for further details.

 

Can I pick up my order?

Yes, you are able to collect your order from our warehouse in Silverwater, NSW. Please select ‘click and collect’ at checkout. Click and Collect Orders are available for collection from our warehouse the next business day.

My product has arrived damaged or faulty, what do I do?

If your product is delivered damaged or faulty, please contact us within 30 days of purchase with photo evidence of the fault. Please refer to our Return & Exchange for further details.

Please note: We may request the item be disposed of or returned to us at our discretion. We do not dispatch replacement shades until the damaged/faulty item is received back.

I have received the incorrect item for my order, what do I do?

If you believe the product you have received is incorrect for your order, please contact us within 30 days of purchase with photo evidence of the incorrect item and we will organise to either refund or exchange the product for you. When returning an incorrect item sent, a prepaid return label will be provided. We will not reimburse any postage costs paid should you not wait for a prepaid label to be authorised and provided. Please refer to our Return & Exchange for further details.
Where part of your order is on backorder, your order will be fulfilled once the backorder item/s arrives back in stock.

Please contact us if you wish to obtain an update on your order or delivery estimate for your item.

 

Why isn't my discount code applying to my order?

Any discount codes will only apply to the original Recommended Retail Price (RRP) for the product. Discount codes cannot be used in conjunction with any other discounts or during any sale events.

Do you apply sale prices retrospectively?

Prices are final once an order has been submitted. We do not provide any price adjustments and do not honour sale prices retrospectively.
CONTACT FORM

CONTACT US FOR ANY QUESTIONS

Please check our FAQs for commonly asked questions.

Please submit your enquiry using the contact form below. We endeavour to respond to all enquiries within 2 business days.